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Certification process 2002
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Certification firm GlobalCert
DIN EN ISO 9001-2000 quality standard
High standards of quality and service are the key factors for airports striving to compete internationally. Munich Airport have now received a highly respected seal of approval for its traffic handling services.
January, 2002
The units responsible for ground traffic, terminal and passenger services, traffic services and traffic guidance at Munich Airport all successfully completed the certification process in January 2002. They now meet the requirements for accreditation under the international quality standard DIN EN ISO 9001-2000. GlobalCert, an accredited certification firm, served as the inspection body.
The certificate demonstrates that the airport operating company has established a quality management system for traffic operations. This achievement represents a further step for traffic operations in the quality assurance programme under ISO 9001 begun back in 1995.
With a total workforce of approximately 2,000, ground services is the largest area within traffic operations. The services provided range from loading and unloading aircraft and the performance of baggage and transport services for passengers and crews to disposal services for aircraft lavatories and the delivery of fresh water.
The certificate demonstrates that the airport operating company has established a quality management system for traffic operations. This achievement represents a further step for traffic operations in the quality assurance programme under ISO 9001 begun back in 1995.
With a total workforce of approximately 2,000, ground services is the largest area within traffic operations. The services provided range from loading and unloading aircraft and the performance of baggage and transport services for passengers and crews to disposal services for aircraft lavatories and the delivery of fresh water.
Cooperation with the authorities
The number of aircraft handled has since risen to appr. 450 a day, with 500 in peak periods.
At the information desks, in the service center or in special passenger services, they are a competent source of help and information for passengers. In cooperation with the authorities they ensure a smooth flow of passengers within the terminal.
The foundation for quick and efficient handling of passengers and aircraft is laid in traffic services. The department comprises resource planning, traffic management, traffic center, apron supervision and apron monitoring groups and employs a staff of 100. Traffic services' many diverse tasks include everything from the guidance of taxiing aircraft on the apron to coordination of the use of stands, gates or baggage claim areas.
Finally, the Traffic Management team is responsible for smooth and safe airport and flight operations. Among its tasks are monitoring activities on the runways and apron areas as well as handling alarms and emergencies.
At the information desks, in the service center or in special passenger services, they are a competent source of help and information for passengers. In cooperation with the authorities they ensure a smooth flow of passengers within the terminal.
The foundation for quick and efficient handling of passengers and aircraft is laid in traffic services. The department comprises resource planning, traffic management, traffic center, apron supervision and apron monitoring groups and employs a staff of 100. Traffic services' many diverse tasks include everything from the guidance of taxiing aircraft on the apron to coordination of the use of stands, gates or baggage claim areas.
Finally, the Traffic Management team is responsible for smooth and safe airport and flight operations. Among its tasks are monitoring activities on the runways and apron areas as well as handling alarms and emergencies.
