(Senior) Consultant (m/f/d) Terminal Operations

Our subsidiary Munich Airport International (MAI) is currently looking for a

(Senior) Consultant (m/f/d) Terminal Operations

The wholly-owned subsidiary Munich Airport International (MAI) offers airport management, consulting and training services worldwide. Over the past 28 years, MAI has evolved from being the leading ORAT service provider to a global airport operator. Today MAI is a trusted partner for smart money and ambitious airports throughout the world. With four subsidiaries and affiliated companies, MAI employs around 85 highly skilled experts globally and has a proven track record of more than 110 successfully delivered projects across more than 40 countries.

MAI provides best practice solutions for the entire airport lifecycle, including bid advisory services for airport concessions, airport masterplan and design, operational readiness and airport transfer (ORAT), efficient and sustainable airport operations, optimization of aviation and non-aviation revenues, tailor-made training programs, as well as comprehensive airport management.

Currently we are looking for an experienced airport professional for the position “(Senior) Consultant  (m/f/d) Terminal Operations” to join our Business Development and Service Delivery Team.

Ihre zukünftigen Aufgaben

  • Provide strategic and technical as well as operational and organizational advice to international clients in order to ensure secure and sustainable terminal operations, particularly vis-a-vis passenger services and process systems
  • Development, implementation and evaluation of new operational concepts for terminals and passenger services as well as autonomous advancement of operational concepts, passenger handling processes and wayfinding systems
  • Support of airport operators with initial operation and final approval of new terminals including all corresponding facilities in terminals, landside and curbside
  • Review of service levels and customer feedback systems and initiate respective actions to further improve the passenger journey
  • Develop strong business relationship with respective stakeholders in order to secure maximum support to meet high level of passenger services and customer satisfaction and to ensure collaboration of the various parties involved in terminal operations
  • Act as airport operations specialist across multiple projects of technical, financial, operational, commercial as well as technological nature

Das bringen Sie mit

  • University degree in business, aviation management or operational disciplines, or equivalent work experience beyond the minimum required. Previous experience in consulting business is of advantage
  • Minimum 5 years of work experience in airport operations, especially terminal development, terminal management and passenger handling services
  • Demonstrable experience managing upwards, especially shareholders and complex organizational set-ups
  • Highly motivated personality with a strong get-things-done attitude and a pragmatic and positive approach
  • Excellent communication, presentation and negotiation skills in multi-cultural and multi-disciplinary professional environments, with a customer oriented mindset and strong conflict-management skills
  • Flexibility and willingness to travel extensively and live abroad combined with an above average  mental resilience and flexibility to work under deadline pressure
  • Excellent English language skills (oral and written), other language skills are advantageous, good German language skills preferred. Very good PC skills, experience in working with MS Office Products, CRM Tools
  • Certified clean police record for airport pass application and police background check

Das bieten wir Ihnen

  • Varied field of activity with pronounced scope for creativity and diverse development prospects
  • Cooperation in a motivated team and international working environment
  • Performance-based compensation package including 30 days of vacation
  • Flexible working hours and option of mobile office
  • Diverse corporate benefits, such as job ticket, discounted travel offers and discounts in stores at the airport campus, etc.
  • Individual internal and external training opportunities

Diese Stelle ist online seit: 08.11.2021

Haben wir Ihr Interesse geweckt?

Do you share our enthusiasm for working with people in an international environment? Then we look forward to your application! Please submit your application online with an indication of your salary expectation and earliest joining date. 

Jetzt bewerben

Tanja Glietenberg


Munich Airport International

Telefon: +49 89 975 621 38