Welcome to Munich Airport International

COVID-19 had a profound impact on the aviation industry, leading to a significant decline in air travel and causing financial strain on airlines and airports alike. Alongside the overall toll on the business, this also led to a massive exodus of employees, particularly at airports, with many leaving the industry for good. Job insecurity, health concerns, burnout, remote work opportunities, and lower wages are just some of the potential factors that may have contributed to this decision. Therefore, it is crucial for airports to reinvent themselves as an employer and remind their staff why the aviation industry is a great place to work.

Considering the two key aspects in terms of travel retail, namely air traffic forecast and passenger profile, and taking into account that people are spending more time on personal devices, using the internet and social media, let’s take a closer look at generative AI and tools like ChatGPT. Do they have the potential to revolutionize not just travel retail but the entire commercial offerings at airports?We have identified potential advantages and disadvantages of this exciting new technology.

Munich AirportAcademy has launched five new training programs this year, offering participants from around the world a unique insight into airport operations and management best practices: ORAT, Aviation Foundtation, Airport Business Model, Airport Business Game, Cargo Warehouse Handling Essentials. Book your training with Munich AirportAcademy and ensure that your people develop exactly the skills you need to build organizational resilience.