Staff engagement - a key ingredient for an airports' success
COVID-19 had a profound impact on the aviation industry, leading to a significant decline in air travel and causing financial strain on airlines and airports alike. Alongside the overall toll on the business, this also led to a massive exodus of employees, particularly at airports, with many leaving the industry for good. Job insecurity, health concerns, burnout, remote work opportunities, and lower wages are just some of the potential factors that may have contributed to this decision. Therefore, it is crucial for airports to reinvent themselves as an employer and remind their staff why the aviation industry is a great place to work.