FAQ - Learning Experience Platform

A personal account is free of charge for you. Many of the AirportAcademy's offers require verification, which offers you additional advantages:

• The necessary information is automatically taken from the data stored in your profile each time you make a booking. It is not necessary to enter it again, but changes can still be made.
• In addition to past bookings, you will also find all the associated certificates or attestations in the training history.
• You will automatically receive reminders for training courses or qualifications that are about to expire, and you can rebook them via the platform as required.
• You can save interesting training courses for later.

You can reset your password yourself on the login page. To do this, follow the “Forgot password” link.

Employees of the Munich Airport Group without an FMG email address should contact the AirportAcademy directly (e-learning@munich-aiport.de).

Log in to the platform and go to “My account”. Here you can access the "Options" and assign a new password by clicking on “Change password”.

Please note the requirements for creating a new password.

There are several ways to access booked training courses. On the home page, you will find these under “Your training” or in your personal profile under “Training certificate”.

Requests for changes can be made via the AirportAcademy. Please note that personal data can only be changed if supported by documentary evidence (e.g. typing error in date of birth, change of name, etc.). Please contact the AirportAcademy directly (e-learning@munich-airport.de).

You can normally only book personally assigned training courses. Therefore, personal registration is necessary. If you wish to make collective bookings for your company (> 10 bookings per year), please contact the AirportAcademy directly (e-learning@munich-airport.de).

It is not possible to delete the customer account on your own. To do this, please contact the AirportAcademy directly (e-learning@munich-airport.de).

Our training courses (classroom, online and web based training) can be taken as standard in German and English. Please make sure to select the desired language when booking a training course.

Certificates or attestations will be issued in the respective language in which the course was completed.

If necessary, our training courses have official approval, e.g. from the Luftfahrt-Bundesamt (LBA, German Federal Aviation Authority), or are recognized by the respective inspection authority. The required approval number can be found on the corresponding training certificate.

Information on whether the training you have booked ends with a final test can be found in the description of the respective training.

As soon as you have completed a training course, it will be available to you via your personal profile under “Training Record” after the training.

Requests for changes can be made via the AirportAcademy. Please note that personal data can only be changed if supported by documentary evidence (e.g. typing error in date of birth, change of name, etc.). Please contact the AirportAcademy directly (e-learning@munich-airport.de). Please note that fees may be charged for this.

You can normally only book personally assigned training courses. Therefore, personal registration is necessary. If you wish to make collective bookings for your company (> 10 bookings per year), please contact the AirportAcademy directly (e-learning@munich-airport.de)

The validity of a training or qualification can be found on the certificate. If no validity period is specified, it is valid for an unlimited period.

Note: The validity of training or qualifications may change due to regulatory requirements. Please note that infringements may result in the withdrawal of the validity of training or qualifications.

You pay by bank transfer after you have booked and been sent the invoice.

After booking, you will receive a confirmation email with the date, venue and further information.

When you place your booking, please provide the address to which the invoice should be sent. This will usually be the company you work for. You do not need to provide your home address.

As the customer, you can change the invoice address in your profile or during the next order process.

If you receive an error message from the system, please contact our support team at academy.noreply@munich-airport.de.

Each training session can be paused and continued at a later time.

It is not possible to interrupt a final test – the system will count this as an unsuccessful attempt.

If you do not successfully complete a course, you will have to book it again at an additional cost if necessary.

If a training event is canceled by the AirportAcademy for various reasons (e.g. illness of the trainer, bad weather, force majeure, etc.), you as a participant do not have to do anything. No further costs will be incurred. Please note our terms and conditions. The cancellation will be made by the AirportAcademy and you will receive further information about booking a new appointment via the cancellation email.

If you are unable to attend a booked training course and would like to nominate an alternative participant, please proceed as follows:

• The replacement participant must already be registered on the AirportAcademy's Learning Experience Platform.
• Contact the AirportAcademy by phone or email. You will find the contact details in your booking confirmation.
• After consultation with the AirportAcademy, your participation will be canceled free of charge if applicable and the vacant place will be made available again. A booking must be made by the replacement participant immediately. There is no entitlement to the vacant place.

A replacement participant for an event must book directly and immediately, otherwise the place will be allocated and is then freely bookable. In this case, cancellation fees will be charged to the original booker.

Status: April 2025