ACI Courses

This course equips airport professionals with the practical knowledge and skills to apply and maintain aerodrome certification in line with ICAO Annex 14 and Doc 9774. Participants will explore international standards, safety management, documentation, and auditing processes. Through expert insights, case studies, and group exercises, the course prepares attendees to manage certification requirements effectively and ensure regulatory compliance.

In today’s competitive aviation landscape, airport operators have evolved into complex, strategic businesses. This course equips participants with essential analytical tools to support data-driven decision making across key airport functions. Topics include predictive analytics using regression, financial performance analysis through KPIs, and fundamentals of air transport demand forecasting. The course takes a holistic approach, integrating applications from economics, finance, marketing, and operations.

Jointly delivered by ACI and ICAO, this course provides a comprehensive understanding of international policies governing airport charges. Participants will learn to develop and manage user charges policies aligned with global standards and best practices. The course covers ICAO’s key economic documents and equips attendees with the skills to analyze costs, calculate charges, and negotiate rates that support airport business objectives.

This course provides aviation security managers with essential skills to plan, coordinate, and implement airport security measures aligned with national regulations and industry best practices. Participants learn to manage outsourcing, budgeting, emergency response, training, and risk assessment. The interactive format includes simulation exercises on security planning, threat assessment, and managing airport threat scenarios.

This course empowers airport professionals to master Passenger Experience Management (PXM) by aligning service excellence with strategic goals. Learn to map passenger journeys, measure customer satisfaction, and embed PXM into daily operations through best practices, digital tools, and hands-on case studies—ideal for managers in customer relations, quality assurance, and airport operations. This course is delivered exclusively by Munich Airport on behalf of the Airports Council International (ACI).